OLDER PEOPLE

BT offers low-cost broadband and phone plans for new and existing customers, aimed at people on Universal Credit or other means-tested benefits.

BT - 0800 800 150; EE – 0800 079 5122;

Plusnet 0800 432 0200

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If you are having difficulty paying for heat, light and/or power, contact them for practical help and advice.

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A guide to practical support and how to apply for it, to help with the rising cost of living. It includes housing and rent, utility bills, help with food and groceries, community lunch clubs, free exercise and sport etc.

If you do not have access to a computer, you can pick up a copy at Hackney Service Centre, 1 Hillman Street E8 1DY

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Run by Hackney Council to help residents who are in crisis and experiencing financial distress. It is as a single point of access and aims to ensure residents are claiming all the benefits they are entitled to. It incorporates Discretionary Housing Payments; Hackney Discretionary Crisis Support Scheme; and Council Tax Reduction Discretionary Hardship Scheme.

To receive support from the service, you need to fill out the Money Hub form (by yourself or with help from a support worker):

Complete Money Hub form

If you are unable to apply online, call 0208 356 3111 or visit the Hackney Service Centre to complete the referral form. Once you have submitted your form, you will get a call back within a week, with the option of an appointment, to discuss.

Free support service offering advice to householders on their energy bills (including water) and keeping warm and safe in their home. Also offers benefits advice.

Call 0800 304 7159 Mon-Fri 10am-12pm

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List of local places offering somewhere warm to sit. Paused for the summer.

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Two schemes which may save you money on your water bill: Water Help – to see if you are eligible for a discount call 0800 009 3652.

Water Sure – only if you have a water meter.

To be eligible for help, you must be receiving benefits and have a medical condition that requires extra water OR have three or more children under the age of 19 living with you. Click the link below to find out more.

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Advice for older people on health, money, finding care, housing etc.

Hackney (East London) office 020 8981 7124 Mon-Fri 9.30am-5.30pm

National advice line 0800 678 1602,

8am-7pm every day of the year.

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Women-led support service for vulnerable people including a befriending service for older people with younger people as befrienders and cost of living food vouchers.

Call: 020 8088 7650

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Free care and bereavement counselling for people suffering from grief.

Helpline 0808 808 1677

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Meets every Tuesday, 11am-3.30pm.

Free tea/coffee and hot lunch. Anyone over 50 is welcome – just turn up. The garden is opposite Dalston Junction Overground Station.

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Social club for older men which meets every Friday at Dalston Curve Garden (opposite Dalston Junction Overground Station), 11am-1pm.

Refer someone or yourself by filling in form at this web address or calling 07957 432098

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Support and activities for older people, including lunch club, community transport, a memory group for people with early onset dementia, social, cultural and spiritual support.

Call: 020 7923 3536

39 Leswin Road, N16 7NX

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Nutritious two-course meals for people aged 55 and over. Some make a small charge. Include outings; activities; fitness classes; advice.

An Viet Foundation; Hackney Caribbean Elderly Association; Chats Lunch Club; Hackney Chinese Community Services; Hackney Cypriot Association; Hot Line Meals Club (Jewish/Kosher); Halkevi (Turkish/Kurdish); Lunch Up Woodberry Down Lunch Club; Holly Street Lunch Club; Nightingale Lunch Club; North London Muslim Community Centre; Centre 151-VLC Pho Club.

Visit the website for times, days and costs.

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Confidential information and support to an older person or anyone concerned about an older person, who is at risk of, experiencing or recovering from any form of abuse and neglect, including financial, psychological, sexual and domestic abuse.

Helpline 0808 808 8141 Open 24/7

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Provides clear, free and impartial advice on care and support, money and benefits, housing, end of life, health and mobility. Check website for wide range of factsheets and advice guides. Helpline 0800 319 6789

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Offers welfare support, social and cultural work, and help with housing enquiries.

Drop-in centre St Thomas More Hall, 9 Henry Road N4 2LH

Helpline: 020 7428 0471 10am-4pm

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A range of services. to support people to stay in their home including advice on making home adaptations, providing home safety checks and exercise classes to help prevent falls.

Call 0330 380 1013

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Information, support, activities and events for LGBTQ+ people over 50, including support for those affected by dementia.

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If you are over state pension age and on a low income, you could be entitled to Pension Credit.

Call the free helpline:
0800 99 1234

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Runs Wise Horizons - digital skills support programme for people aged over 50 who are long-term unemployed or on a low income.

0207 033 2606

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St Mary’s Centre, Stoke Newington Church Street, N16 9ES.

Thursdays and Fridays for soup and cakes, tea and coffee. Pay as you feel.11am-2pm.

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Offers a wide range of services including long-term support services to those affected by stroke and their families.

Call 020 7033 8500 or email strokeproject@shoreditchtrust.org.uk

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Housing, mental health and welfare advice and social support for veterans, service personnel and their families.

Forces Line: 0800 260 6767

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Support and advice helpline for people affected by serious, life-limiting illness. Also offers free bereavement support and/or counselling to children, young people and families.

Advice and support line 0300 30 30 400. Open 24/7

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